Grievance Redressal
Use this page to report a problem with a booking, payment, hotel listing, refund, account, privacy request or other Platform matter. We will review complaints and route them to the appropriate team or service provider.
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Use the links below for support, policies and booking information.
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1. How to raise a grievance
Email support@abmilega.com with your name, booking reference or account information where relevant, and a clear description of the issue.
For privacy matters, tell us that the request relates to personal data so it can be routed appropriately.
2. Useful information to include
- Booking reference, payment reference or hotel name.
- Date and approximate time of the incident.
- Amount charged or refunded, if relevant.
- Screenshots or documents that help explain the issue.
- The outcome you are requesting.
3. What happens next
We may acknowledge the complaint, ask for additional information, investigate Platform records, consult the hotel or payment provider, and provide the available resolution or next step.
Some matters are controlled by the hotel, bank, payment processor or another third party. In those cases, we may coordinate with that party while keeping you informed about the status to the extent we can.
4. Booking and hotel-service complaints
For a stay-related problem, contact the hotel promptly when safe and practical and also notify AbMilega if the issue concerns the booking, payment, refund or Platform experience. Immediate safety matters should be directed to local emergency services first.
5. Consumer-rights and legal requests
Nothing on this page removes rights available under applicable consumer-protection, privacy, payment-system or other mandatory law.
6. Grievance contact
Email: support@abmilega.com
Phone: +91-8850842098
Support hours: Monday – Saturday, 10:00 AM – 7:00 PM IST
Address: Rajasthan, India