Cancellation & Refund Policy

Each hotel rate plan may carry a separate cancellation policy. The policy shown with the selected rate before you pay is the policy applicable to that booking.

A booking may be fully refundable up to a stated deadline, partly refundable after a deadline, or non-refundable. Check the exact wording, time zone and penalty displayed before confirming.

Where a rate offers free cancellation, the booking record stores the applicable deadline. A cancellation submitted before that deadline may qualify for a full accommodation refund, subject to any separate fee or charge that is expressly identified as non-refundable.

Time-sensitive deadlines are calculated from the hotel's booking dates and the cancellation terms attached to the reservation.

After a free-cancellation deadline, a booking may be subject to a percentage, fixed-amount or full-stay penalty depending on the rate plan. The remaining eligible amount, if any, can be refunded.

Where a booking contains separate platform or property fees, those amounts can have different refund rules when disclosed before booking.

Use the cancellation action available in My Bookings when it is available. You may also contact support with your booking reference.

A successful cancellation should be confirmed in the booking record. Keep the confirmation until the refund, if any, is completed.

• A cancellation qualifies under the booking's published policy.
• The booking could not be completed because payment verification or availability validation failed after payment.
• A duplicate or incorrect charge is confirmed after review.
• A refund is required by applicable law or is otherwise approved under the booking or support process.

• The booking is non-refundable and no legal or exceptional refund right applies.
• The cancellation occurs after the applicable penalty deadline and the penalty consumes the refundable amount.
• A guest does not arrive and the rate terms treat the booking as non-refundable or a no-show penalty applies.
• A dispute concerns a matter that is the hotel's responsibility but does not independently create a refund under the booking terms.

Once an eligible refund is approved or initiated, the payment provider and the customer's bank may require additional processing time. AbMilega does not control the final posting time at the bank or payment instrument.

You may contact support if a refund remains outstanding beyond the timeframe communicated for your particular booking.

Changing dates, guests, rooms or rate plans may change the price and cancellation terms. Where the system cannot modify an existing reservation, you may need to cancel and create a new booking.

A new booking is not automatically entitled to the old booking's rate, promotion or availability.

If a hotel cannot honor a confirmed reservation, AbMilega may work with the hotel on an alternative arrangement or refund, subject to the circumstances and applicable law. Guests should contact support promptly when a property reports that it cannot provide the booked stay.

If you believe you were charged incorrectly, contact support@abmilega.com with the booking reference and payment details available to you. We may review booking records, payment-provider records and hotel information before determining the appropriate resolution.

Email: support@abmilega.com

Phone: +91-8850842098

WhatsApp: +91-8850842098

Support hours: Monday – Saturday, 10:00 AM – 7:00 PM IST