Help & Support
Help for guests, hotel partners and anyone using AbMilega to search, book, manage reservations or manage hotel inventory.
Quick access
Need help?
Use the links below for support, policies and booking information.
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Booking commission model
24/7
Online booking flow
For Guests
How do I book a hotel?
Choose a destination and dates, review available rooms and rate plans, select the option you want, review the full price and cancellation terms, and complete the payment flow.
Does AbMilega charge booking commission to guests?
AbMilega currently follows a zero-commission customer booking model. Taxes and any disclosed fees shown in the booking price can still apply.
When is my booking confirmed?
A payment attempt or temporary hold is not the same as a confirmed booking. Confirmation is issued after payment verification and the booking checks are successfully completed.
Where can I see my cancellation terms?
The cancellation policy is shown with the rate plan during booking and is also stored with your reservation.
How do I cancel a booking?
Use the cancellation option in My Bookings when available. You can also contact support with your booking reference.
Why has my refund not arrived yet?
Refunds can require processing by the payment provider and your bank. Contact support with the booking and payment reference if the refund remains outstanding.
For Hotels
How do I list my hotel?
Start hotel onboarding from the List Your Hotel flow and provide your property, rooms, rates, policies, contact and verification details.
Can I create multiple rate plans?
Yes. You can create room-specific rate plans with different meal plans, occupancy pricing, cancellation terms and payment terms.
What are Linked Rates?
A linked rate derives its price from a parent rate using a configured adjustment. This lets a parent price change flow through to related rate plans.
Can I connect a channel manager?
Supported channel-management connections can synchronize configured rates, availability and reservation events. Mapping and credentials must be configured correctly.
Who is responsible for hotel taxes and invoices?
The hotel remains responsible for its own statutory registrations, tax compliance and hotel invoices where it is identified as supplier or invoice issuer.
Technical & Payment Support
The site is not loading correctly. What should I do?
Refresh the page, retry the booking, and check your network connection. If the problem persists, email support with the page, device and a screenshot.
My payment failed but money was debited.
Do not immediately repeat the payment if your bank shows a debit. Send the payment reference to support so the transaction can be reconciled.
Need a direct response?
Email support@abmilega.com with your booking reference or account details. Support hours: Monday – Saturday, 10:00 AM – 7:00 PM IST.